Frequently Asked Questions
Everything you need to know about your Perelel experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Return shipping is free for domestic exchanges.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
Are your materials sustainably sourced?
Yes, Perelel is committed to ethical fashion. We use organic cotton, recycled polyesters, and work exclusively with fair-trade certified factories.
Can I change or cancel my order?
Orders are processed quickly, but we have a 1-hour window after placement where you can modify or cancel your order via our customer support portal.